Last updated: 11th of August 2025
PixelRain Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy explains what personal data we collect, how we use it, the lawful basis for processing, and your rights.
1. Who We Are
PixelRain Limited is the Data Controller for the personal data we collect.
Company details:
PixelRain Limited
Tremough Innovation Centre, Penryn, Cornwall, TR10 9TA
Registered in England & Wales: 08326348
Email: hello@pixelrainfilm.com
Telephone: +44 (0)1326 330068
2. How We Collect Your Data
We collect personal data when you:
-
Submit an enquiry via our website contact form
-
Communicate with us by email, phone, or in person
-
Work with us on a project
-
Use our website (including via cookies and analytics tools)
3. What We Collect
Depending on your interaction with us, we may collect:
-
Identity and contact information – name, email, phone number, company name
-
Enquiry information – your message and related correspondence
-
Project data – audiovisual content, scripts, contracts, schedules, feedback
-
Website usage data – IP address, browser type, pages visited (via Google Analytics, anonymised where possible)
We do not knowingly collect personal data from children under 18.
4. Lawful Basis for Processing
We process your data under one or more lawful bases:
-
Contract – to perform our contract with you or take steps before entering into one
-
Legitimate Interests – to respond to enquiries, manage our business, improve services
-
Consent – where you have opted in (e.g., for marketing emails)
-
Legal Obligation – to comply with UK law
5. How We Use Your Data
We may use your data to:
-
Respond to your enquiry
-
Deliver and manage projects
-
Maintain internal records
-
Improve our services and website
-
Send you relevant updates (if you have consented)
We will never sell your personal data.
6. Retention Periods
We only keep your data for as long as necessary:
-
Enquiry data: 1 year from last contact
-
Project data: 3 years from last contact, then we will offer continued storage or deletion
-
Cookie data: As per CookieBot settings and your consent
7. Third-Party Services
We use trusted third parties to help us operate our business, including:
-
Website hosting & analytics – e.g., Google Analytics
-
Video hosting – e.g., Vimeo, YouTube
-
Cloud storage & file transfer – e.g., Dropbox, Google Drive
-
Email & communication tools
Some providers may be based outside the UK/EU. Where this happens, we ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions).