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Frequently Asked Questions

One of the most frequent questions we get asked by new clients is ‘How do we get started?’.

We’ve answered our most common video production questions so you can start off with the best possible understanding.

Our Services

What types of video production services do you offer?

At PixelRain, we offer a wide range of video production services, including corporate videos, promotional videos, television adverts, documentaries, event coverage and social media content.

We can also provide access to supporting services including scriptwriting, drone filming, animation, and motion graphics to ensure your video meets your vision and objectives.

Take a look at our Services page for more information.

Our Services

How do I commission a video and what information do you need?

To commission a video with us, it’s essential to provide as much information as possible. This helps us better understand your brand and the project you’d like us to undertake, ultimately ensuring a smoother process. However, if some information is still in development, don’t worry! The earlier you bring us in, the more creative impact we can have as a whole.

To help you prepare the necessary information, we recommend reading our blog post on how to write a video brief. This guide outlines the essential components of an effective video brief, ensuring that both you and our production team are on the same page, setting clear expectations and providing a solid foundation for a successful video production project.

How To Write A Video Brief

Do you create videos for various industries/sizes?

Absolutely. We have experience working with clients across various industries, from small businesses to large corporations. Our team has the expertise to create tailored video content that aligns with your industry’s unique needs and effectively communicates your brand story.

Do you travel for filming?

Definitely! Although we’re based in Cornwall, our filming regularly takes us to every corner of the United Kingdom and across Europe too. We love working and capturing in new places. PixelRain is proud to serve clients not only locally in Cornwall but also across the UK.

We understand the importance of working closely with you to bring your vision to life, and we’re more than willing to travel to your location to make that happen.

Do you provide scriptwriting and storyboarding services?

While we’re not writers by trade, we have established partnerships with talented scriptwriters who can help you develop a compelling script for your video.

For projects requiring storyboarding, our creative team can produce detailed storyboards and animatics, which are essentially moving storyboards. Animatics help us better understand the story progression, music, and overall feel of the film we’re about to create, ensuring your video communicates your message effectively.

What's the best way to get in touch with you for a quote or to discuss my project?

The most convenient ways to reach us are through our contact form on the website and by emailing us directly at You can also give us a call, but please note that if we don’t pick up, it’s likely because we’re out filming. Feel free to leave a message, and we’ll get back to you as soon as possible. We recommend using our website contact form or emailing us for the most efficient communication.

Send Us A Message

The Video Production Process

What is the typical video production process from start to finish?

Our video production process consists of several key stages, including concept development, pre-production, production, post-production, review and revisions, and final delivery. We collaborate with you throughout the entire process, from developing the concept and creating the script to filming and editing the video.

To learn more about our comprehensive approach to video production and the specific services we offer at each stage, we encourage you to visit our services page for a detailed breakdown.

The Production Process

How do you collaborate with clients during the production process?

At PixelRain, we believe in open communication and collaboration. We work closely with you throughout the entire production process, seeking your input and feedback at every stage. We use a video review platform called, which enables our clients to provide interactive, detailed feedback in a really easy and enjoyable way.

Most of our feedback sessions are remotely conducted, but we’re happy to do them in person too. We love becoming a part of your team for the duration of the project, and we’ll keep you informed of our progress and involve you in key decisions to ensure your vision is brought to life.

What is the typical timeline for a video production project?

The timeline for a video production project can vary depending on the complexity of the video, the amount of pre-production required, and the scope of the project. Generally, a standard video production project can take anywhere from a few weeks to a couple of months. We can provide a more accurate timeline estimate once we have a clear understanding of your specific project requirements.

Pricing & Payment

How much does a video production cost?

The cost of a video production project can vary, but it’s often more affordable than people think. At PixelRain, we base our pricing on the amount of time and effort required to complete each project. A clear brief is crucial for us to provide an accurate quote.

We work closely with our clients to develop a bespoke quote tailored to the specific needs of the project. This ensures that you only pay for what you need, and we deliver a final product that not only looks great but also adds value to your brand.

Do you offer packages or custom pricing based on client needs?

We understand that every project is unique, and our primary focus is on providing custom pricing based on your specific needs and project requirements. This ensures that you receive the best value and a video production solution that truly meets your objectives.

In addition to custom pricing, we can also explore alternative packages, such as content creation retainers and fixed pricing for regular content of a similar style. This flexibility allows us to cater to a wide range of client needs and preferences, helping us deliver the most effective video production solutions for your brand.

When is payment due for a project?

Our payment terms typically involve an initial deposit to secure the booking and commence pre-production work. The remaining balance is usually due upon project completion, prior to the final delivery of the video. We’ll discuss and agree upon the payment terms and schedule before starting your project to ensure clarity and transparency.

Our Work

Looking for inspiration? Explore some of our latest video creations.

Explore our portfolio
Get in touch

We'd love to hear your story and help bring your vision to life.

Send Us A Message